Responsible Gaming at zbaji

zbaji is Bangladesh's trusted online betting and casino platform, and we take our responsibility to players seriously. We believe that gambling, when approached sensibly, is a form of entertainment — a way to enjoy cricket betting, live casino games and slots as part of a balanced lifestyle. The zbaji Responsible Gaming framework exists to make sure that every player who chooses to gamble on our platform does so in a way that is safe, affordable and genuinely enjoyable.

For a small number of people, gambling can develop from a leisure activity into a habit that starts to affect their finances, relationships and mental wellbeing. zbaji is committed to identifying and supporting players who may be experiencing difficulties, and to providing every player — regardless of their play level — with clear, accessible tools to stay in control. This commitment is not a regulatory checkbox: it reflects our values as a platform that exists to serve the Bangladeshi player community.

All responsible gaming tools described on this page are available free of charge to every registered zbaji player, directly within the account dashboard. There are no waiting periods, no fees, and no penalties for using any of these tools. If you believe you need help right now, please scroll to the Support section at the bottom of this page and contact our team immediately at [email protected].

zbaji verifies the age and identity of every player during account registration. We may request additional identity documents at any point during the account lifecycle — including before processing a withdrawal — to confirm that the 21+ requirement is met. Any account found to have been opened by a person under 21 years of age will be immediately closed, all pending withdrawals cancelled, and any deposited funds returned to the payment source as far as is practicable. If you are a parent or guardian and believe that a minor in your household has opened a zbaji account, please contact us immediately at [email protected]. We will act promptly.

If you recognised yourself in any of the above, please do not wait. Contact the zbaji support team via live chat or email at [email protected] right now. Our team is trained to handle these conversations with complete discretion and without judgment. Activating a self-exclusion or setting a deposit limit takes less than two minutes and is completely free.

All of the above tools are available immediately through your account dashboard at no cost. If you cannot find a tool or need help activating one, our support team is available 24 hours a day, 7 days a week via live chat or by emailing [email protected]. We will never discourage you from using any responsible gaming tool — they exist precisely for situations like yours.

Self-exclusion is the most comprehensive responsible gaming tool zbaji offers. It is designed for players who have decided — or who our support team has recommended — that a complete break from gambling is the right course of action. Self-exclusion is not a punishment: it is a protective measure that puts a firm barrier between you and gambling for a defined period of time.

When you activate a self-exclusion on zbaji, the following things happen immediately and remain in place for the full duration of the exclusion period you have chosen:

• Your zbaji account is suspended — you cannot log in, deposit, bet or access any games or casino features.
• All promotional communications including SMS, email and in-app notifications are stopped immediately.
• Any available account balance can be withdrawn upon request — our support team will process this for you. Contact support @zbaji.today to request your balance withdrawal during an active self-exclusion.
• The self-exclusion period cannot be shortened or reversed once activated — this is intentional. It ensures the tool provides genuine protection rather than a temporary barrier that can be bypassed impulsively.

To activate a self-exclusion, contact the zbaji support team directly via live chat or by emailing [email protected]. State the exclusion period you want (minimum 6 months) and your request will be processed immediately. You do not need to provide a reason, though sharing one helps our team offer you the most appropriate support.

Responsible gaming is not something zbaji does because it has to — it is something we do because it is the right way to operate. As a platform serving players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, we understand that trust is earned through consistency and genuine care. Here is what you can expect from zbaji:

• We will never market or promote gambling to players who have activated a cooling-off period or self-exclusion. All promotional communications stop the moment an exclusion is activated.
• We will monitor player activity for indicators of problem gambling and proactively reach out to players who show concerning patterns — even if they have not contacted us first.
• We will always process balance withdrawal requests from self-excluded players promptly and without creating barriers or delays.
• We will train our support team to recognise and respond to signs of problem gambling with empathy, discretion and practical assistance — not judgment.
• We will keep all responsible gaming tools free, accessible and easy to use — they will never be buried in account settings or require lengthy verification to activate.

zbaji views responsible gaming as an ongoing commitment, not a one-time policy statement. We review and improve our responsible gaming framework regularly, and we welcome feedback from players about how we can do better. If you have a suggestion, please send it to [email protected].

If you feel that gambling is becoming a problem for you — or if you are worried about someone else's gambling — please reach out to the zbaji support team right now. You do not need to be in crisis to contact us. Whether you want to set a limit, take a break, ask a question or simply talk through what you are experiencing, our team is here. All conversations are treated with complete confidentiality. There is no judgment and no pressure — just practical help from people who understand.